1. Privacy Policy:

At Epic Yatra, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, book a service, or engage with us through any other means.

a. Information We Collect: We may collect personal information such as your name, email address, phone number, travel preferences, payment details, and any other information necessary for processing your bookings and providing our services. This information is gathered when you make a booking, subscribe to our newsletter, or fill out forms on our website.

b. How We Use Your Information: We use your personal information to process bookings, provide customer support, and improve our services. Your information may also be used to send you promotional offers, updates, or information related to your bookings. You can opt out of marketing communications at any time by contacting us directly.

c. Sharing Your Information: Epic Yatra will not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may share your information with our partners, such as hotels, transportation providers, and other service providers, only when necessary to fulfill your booking or improve your experience.

d. Data Security: We take reasonable steps to protect your personal data by implementing appropriate security measures. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

e. Cookies: We may use cookies to enhance your user experience on our website. Cookies are small files that are stored on your device to track and personalize your visits. You can manage or disable cookies through your browser settings.

f. Third-Party Links: Our website may contain links to third-party sites. Epic Yatra is not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

g. Your Rights: You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions regarding our privacy practices, please contact us at [contact email].

2. Refund Policy:

Epic Yatra is committed to providing a seamless travel experience. However, we understand that sometimes plans change. Our Refund Policy is outlined below:

a. Eligibility for Refund: Refunds are processed in accordance with the tour itinerary shared with you at the time of booking. The eligibility for a refund is subject to our terms and conditions, which you must agree to when making a booking.

b. Refund Process: If you are eligible for a refund, it will be processed to the original payment method. Please note that the processing time for refunds may vary depending on the payment method used and the nature of the booking.

c. No Refund for Unused Services: Refunds will not be granted for unused services, including but not limited to early departures, missed sightseeing activities, or unutilized hotel facilities.

d. Force Majeure and Unforeseen Circumstances: Epic Yatra is not responsible for any cancellations or delays caused by events beyond our control, such as bad weather, natural disasters, political unrest, strikes, terrorism, or other emergencies. In such cases, no refund will be provided.

e. Cancellations by Epic Yatra: If Epic Yatra is forced to cancel or modify a service due to circumstances beyond our control, such as supplier issues or other unforeseen factors, you will be offered an alternative or a refund as per our policy.

f. Cancellations by the Customer: If you wish to cancel your booking, please inform us as soon as possible. Refund eligibility and the amount of refund depend on the cancellation time and the terms of the specific service or package booked. Cancellations within a certain timeframe (e.g., 48 hours before departure) may incur penalties or result in a partial refund.

g. Non-Refundable Services: Certain services such as special requests, customized tours, or non-refundable deposits may not be eligible for refund. These terms will be outlined in your booking confirmation.

h. Refunds for Technical Issues or Service Failures: In case of a technical issue with the vehicle, hotel, or other services, we will do our best to resolve the situation promptly. Refunds will not be provided for minor disruptions, but we will work to ensure your experience remains satisfactory.

i. Processing Fees: Any applicable processing or service fees associated with refunds may be deducted from the refund amount.

j. Disputes: In case of any disputes related to refunds or cancellations, both parties will attempt to resolve the issue amicably. If a resolution cannot be reached, the matter will be subject to the jurisdiction of Gautam Buddh Nagar, Uttar Pradesh, India.

3. Contact Us: If you have any questions or concerns regarding our Privacy Policy or Refund Policy, or if you wish to update or delete your personal information, please contact us at:

Epic Yatra
Email: epicyatra@gmail.com
Phone: +91 8510003060, +91 8510003067
Website: [www.epicyatra.in]

By booking with Epic Yatra, you agree to the terms outlined in this Privacy Policy and Refund Policy. Please ensure you understand and accept these terms before completing your booking.